Due to the intimate nature of our products, we do not accept returns or exchanges once the packaging is opened, for hygiene and safety reasons.

Eligible Returns

Only accepted if the product is damaged, defective, or incorrect item shipped

Steps to Raise a Return

Email us at support@lovesx.live within 48 hours of delivery

Include order number and clear photos of the issue

Refunds

Once approved, refund is processed to your original payment method within 5–7 business days.

Note: We reserve the right to refuse a return if the product is used or the request is made after 48 hours.